FAQ & Site Info
Terms of ServicePAYMENT INFORMATION
We accept payment by any of the following methods:
* Bank Transfer
* Any other secure payment method
Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
* We offer FREE shipping on all orders!
* We ship WORLDWIDE!
* Your order will be carefully packed and dispatched within 1 working day of receiving payment (Monday-Friday).
* We ship with tracking only.
* In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.
Note: Some countries may charge a VAT or Import Duty fee prior to releasing the package. This is the responsibility of the recipient and is not charged nor paid by Smart TV Box.
If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.
If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method).
However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage.
PROBLEMS AND FEEDBACK
If you have a problem with a product, please contact us first to resolve the problem. Many issues can be resolved without sending the product back.
You will be sent a feedback email from eCrater. Please provide a positive feedback for a successful purchase. Please contact us before leaving a neutral or negative feedback or PayPal dispute, as we are always ready to assist you where we can. We will not let a problem go unanswered.
If you require any help with your order, please don’t hesitate to contact us by any of the below methods.
If you send an email or eCarater message, you will get an answer back from us the same day, guaranteed!